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How hola888 Handles Your Personal Data

This Privacy Policy sets out what data we collect when you use hola888, how we use it, and the choices you have over it. Access to our platform depends on local law and is available where local law permits.

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PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or remove data we hold on your account, our support team handles privacy requests directly. Send your request through live chat or email and include your registered account details so we can verify your identity before acting on the request.

Live Chat Start a live chat session from the hola888 site or app. Select 'Account & Privacy' from the topic menu and describe your request clearly.

Email Support Send your privacy request to our support email address listed in the Contact section of your account settings. Include your registered name and account ID.

Account Settings Some data preferences — such as marketing communications — can be updated directly inside your account settings without contacting support.

What We Collect and Why

hola888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and transaction records tied to payment methods such as Touch 'n Go eWallet, Boost,

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and GrabPay. We do not sell your personal data to third parties. Payment data is passed only to the relevant payment processor to complete your transaction — for example, when you top up via Touch 'n Go eWallet or cash out through GrabPay, only the data
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that processor requires is shared. We retain account records for as long as your account is active and for the period required under applicable law after closure. You may request a copy of the data we hold on you, ask us to correct inaccuracies, or request
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deletion where permitted. Eligibility to use our platform depends on local law and is available where local law permits. If you are in Kuantan or anywhere else in Malaysia, the same policy applies to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Account data on hola888 is stored with SSL encryption in transit and access-controlled at rest. We apply session-based authentication so that each login — whether on mobile or desktop — requires verification before your account details are visible. Cookies are used to keep your session active and to remember your language and payment preferences; they are not used to track you across unrelated sites.

Cookies and Session Data

We use session cookies to maintain your login state and preference cookies to remember your chosen payment method, such as Touch 'n Go eWallet or Boost, across visits.

Account Security

Login attempts are monitored. Suspicious activity triggers an OTP verification step to your registered mobile number before access is granted to your account.

Data Retention

Active account data is retained while your account is open. After closure, records are kept only for the period required under applicable Malaysian law, then deleted.

Requesting Changes

To update or remove your data, contact us via live chat or email with your account ID. We aim to respond to verified requests within a reasonable timeframe.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on hola888. If your question is not covered here, reach us through live chat or the support email in your account settings.

We collect your name, contact details, and the information needed to verify your identity and process transactions. Payment data from Touch 'n Go eWallet, Boost, or GrabPay is handled only to complete your deposit or withdrawal.

We do not sell your data. We share only what is necessary with payment processors like Touch 'n Go eWallet or GrabPay to complete your transaction, and with service providers who operate under confidentiality obligations.

Contact our support team via live chat or email, select the 'Account & Privacy' topic, and provide your registered account ID. We will verify your identity before sending any data.

Yes. You can request deletion through live chat or support email. Some records may be retained for the period required under applicable law before they are removed from our systems.

We use session cookies to keep you logged in and preference cookies to remember settings like your chosen payment method. We do not use cookies to track your activity on other websites.

Once a deposit via DuitNow or FPX clears, your full bank account number is not retained on our servers. Only the transaction reference and amount are logged for account records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Infohola888 Glossary

How hola888 Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Cookies and Session Data

Account Security

Data Retention

Requesting Changes

Common Questions About Your Privacy

01 What personal data does hola888 collect when I open an account?

02 Does hola888 share my data with third parties?

03 How do I request a copy of the data hola888 holds on me?

04 Can I ask hola888 to delete my account data?

05 How does hola888 use cookies?

06 What happens to my payment data after a transaction clears?

Privacy Policy

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